Cancellations & Returns
Not in love with your new item?
Changed your mind? No worries at all. In accordance with EU law, you have the right to cancel or return your purchase within 14 days of receiving your order.
Whether your package hasn't shipped yet and you want to cancel, or you've already received it and want to make a return, please fill out the form below. We will process your request as quickly as possible.
Please note: If your order has already been packed or shipped by the time we process your cancellation, you can simply return the package to us once it arrives.
Return policy Studio Suus
At Studio Suus, we hope you fall in love with your new blazer. Is it not the perfect match after all? You can return the item to us under the following conditions:
- Return Period: You have the right to register your return via your customer account up to 14 days after receipt. Please also send us a message via the contact form on our website.
- Condition of the Item: The item must be returned in its original condition. This means the item must be unworn (trying it on is, of course, allowed) and show no signs of wear or damage (such as stains or the scent of perfume).
- Inspection: Every Studio Suus item is carefully inspected and photographed before shipping. We only accept returns that are in the exact same condition as when they were sent.
Costs
Should you decide to return the item, the return shipping costs are at the expense of the customer (the buyer).
Once Studio Suus has received and inspected the item in good condition, we will refund the purchase amount to your account within 14 days.
Please note: The refund consists of the total purchase price, but the original shipping costs will be deducted from the total.
How do I return an item?
Please fill in the form below and we will get back to you.
Cancel: If you just ordered and you want to cancel your order, fill in 'cancel'.
Return: If you have received your order but you want to return the order, fill in 'return'.
Whether your package hasn't shipped yet and you want to cancel, or you've already received it and want to make a return, please fill out the form below. We will process your request as quickly as possible.
Please note: If your order has already been packed or shipped by the time we process your cancellation, you can simply return the package to us once it arrives.